Returns Policy | Active Mobility Stratford-upon-Avon – Active Mobility Ltd

Returns & Refunds

Returns/Guarantees Policy

Returns Policy

Your statutory rights are not affected.

We offer a 14-day cooling-off period so you can inspect your purchase and decide if it’s suitable.
To start a return, please notify us by phone or email within 14 days of receiving your order.

hello@activemob.co.uk
Active Mobility Limited, Unit 3 & 4 Avenue Fields Industrial Estate, Stratford-upon-Avon, CV37 0HT
 01789 339 738

Returning Your Item

Items must be unused and in their original packaging. Once approved, we’ll arrange collection or ask you to return the item to our workshop.

Refunds will be processed within 14 days of receiving your returned goods using your original payment method.

If your product arrives damaged or faulty, please contact us immediately so we can organise a repair, replacement, or refund under the Consumer Rights Act 2015.

Exclusions

For hygiene and safety reasons, we cannot accept returns of:

  • Custom-made or bespoke equipment

  • Products that have been used or installed

  • Consumable items (e.g. batteries, cushions, or covers)

Contact Us

For any questions about your return:
01789 339 738
hello@activemob.co.uk