Returns & Refunds

Returns/Guarantees Policy

Note: Your statutory rights are not affected in any way.

Active Mobility LTD offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. To exercise this right, you must notify us initially by Telephone & in writing by email to info@activemob.co.uk or by post to:

Tracy Suther Operations Director Active Mobility Limited Wharf Road Stratford – Upon – Avon CV37 0AD

The goods must be returned at your cost within 14 days of receipt of the goods (Unless otherwise stated) When you have notified us of your request to return, we will then confirm how this will be actioned and any costs that are involved.

Alternatively, Customers can return their orders themselves, in all instances a Returns Reference will need to accompany the goods. Failure to do so will result in your returned goods not being traceable. Where goods are made to order for example Power chairs and products which for Health & Safety reasons cannot be returned for example Incontinence products & Bath lifts please refer to our Terms & Conditions. All products must be returned complete, unused, in an undamaged state and in their original packing. Where goods need to be dismantled to enable return, providing you notify us by phone or in writing within 14 days of delivery and agree to pay our costs (this will be confirmed beforehand), we will send a Mobility Technician to your premises to collect the goods at a convenient time. This will be at a cost of £95.00 and will be within 14 days of receipt of confirmation of your cancellation.

All refunds will be processed within 14 days following receipt of goods.

Returning Goods Should you decide to return a product(s) please ensure that you affix a copy of your purchase invoice explaining the reason for return on the reverse. This will enable us to process your refund more speedily.

Order cancellation If an order is cancelled by you before the goods are received, but have been processed by Active Mobility, we reserve the right to charge any costs incurred (by Active Mobility Limited)

Warranties and Guarantees Warranties and Guarantees are not insurance backed.