Delivery, warranty and returns

Shipping & Delivery

Reliable, affordable delivery across mainland UK for scooters, electric wheelchairs, riser recliners, ramps and walking aids, or collect from our Stratford-upon-Avon showroom.

Ask about delivery: 01789 339 738 hello@activemob.co.uk

Delivery options

Free courier delivery

All base prices include free TNT/courier delivery for scooters, manual wheelchairs, electric wheelchairs, riser recliner chairs and ramps within mainland UK. Products usually arrive in large, heavy boxes to your front door and need assembling.

Engineer delivery

Prefer us to do it? Our engineers will build, set up and demonstrate your product in your home so you get the best from it.

Click & collect

Order online and collect from our Stratford-upon-Avon showroom.

Estimated delivery times

We always aim to deliver your new product as quickly as possible. Working days exclude weekends and bank holidays.

Mobility scooters5 – 14 days
Manual wheelchairs3 – 7 days
Prescriptive electric wheelchairs2 – 12 weeks
Prescriptive manual wheelchairs2 – 12 weeks

Mobility aids3 – 14 days
Ramps3 – 14 days
Mobility / wheelchair accessories3 – 14 days
Engineer delivered productsUp to 21 days

Delivering outside mainland UK: we can't take online orders for addresses outside mainland UK. This includes Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, the Isle of Wight, the Isles of Scilly, BFPO addresses and international destinations. We can still help: call 01789 339 738 or email hello@activemob.co.uk for a delivery quote before ordering and we'll arrange it for you directly.

Warranty

All new products include a 1-year return-to-base warranty as standard.

For £55 you can upgrade to include labour call-out cover, which gives you up to 3 home visits from Active Mobility or an approved representative to repair your product at no extra cost.

Call us on 01789 339 738 for more details, we're always happy to help.

Returns

Not satisfied? You have 14 days to return your product. Contact us on 01789 339 738 or hello@activemob.co.uk with your name and order number and we'll arrange a returns label. The cost is deducted from your refund and varies by product.

Products must be returned complete, unused, undamaged and in their original packaging. If goods need dismantling to return and you tell us within 14 days of delivery, a Mobility Technician can collect them for £145.

Made-to-order goods (for example electric wheelchairs) and items that can't be returned for health and safety reasons (for example incontinence products and bath lifts) are covered by our Terms & Conditions. Full details are on our Returns page.

Warranties and guarantees: warranties and guarantees are not insurance backed.

Active Mobility Limited
Unit 3 & 4 Avenue Fields Industrial Estate
Stratford-upon-Avon
Warwickshire
CV37 0HT