Shipping – Active Mobility Ltd

Shipping & Delivery

Delivery Times

All basic prices include free TNT/courier delivery for scooters, Wheelchairs, Electric wheelchairs, Riser Chairs and Ramps, UK Mainland only. Please contact us on 01789 298182 for a price to any other areas.
These items will be delivered directly to you and will need to be built. The boxes will be large and heavy, so please be aware of this. The boxes will be delivered to your front door by a courier. We can engineer deliver your new product where it will be built for you, and set up just for you, and then go through the functions and show you how to get the best from your new product.

Delivery Times

Mobility Scooters 5 - 14 Days
Manual Wheelchairs 3 - 7 Days
Electric Wheelchairs 3 - 14 Days
Mobility Aids 3 - 14 Days
Ramps 3 - 5 Days
Mobility / Wheelchair Accessories 3 - 14 Days
Engineered Delivered Products up to 21 Days

We always endeavour to deliver your new product as quickly as possible.

Please note that working days do not include weekends or bank holidays.


Hopefully, you will not experience any problems with your new product, but just in case all our new products come with a 1-year warranty as standard, which is a return to base warranty, however for only £55 you can have included labour call out cover, which covers you for 3 call outs for Active mobility or an appointed representative to come to your home and repair the product with no extra charge to you. If you would like more clarification on this, please call us on 01789 298182, where we are happy to advise you on your best option.

Returns Guide

If you are not happy with the product and want to return, you have a 14-day period to do this. Please call us on 01789 298182 or email, stating your name and order number and we will arrange a returns label for you. The cost of the return will be deducted from the refund amount. The price of this varies for each product.