Buying a mobility product—especially for the first time—can feel like a bit of a minefield. With so many options available, different models, and prices that vary wildly, it’s no surprise that many people don’t know where to begin. Add in online-only retailers and slick sales pitches, and it’s easy to feel overwhelmed.
But don’t worry—you’re not alone, and there is a way to buy with confidence.
Why It’s So Important to Choose Wisely
Mobility equipment isn’t just another online purchase. It’s about your comfort, your safety, and your independence—and getting the wrong product can be not only inconvenient but even harmful to your health. That’s why choosing the right product, from the right retailer, matters so much.
How Do You Know Who to Trust?
Fortunately, the UK mobility industry is supported by a trusted governing body: the British Healthcare Trades Association (BHTA). At Active Mobility, we’re proud to be a fully accredited member.
What does this mean for you?
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✅ Peace of mind
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✅ Honest, expert advice
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✅ No pressure sales
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✅ Protection under a Chartered Trading Standards Institute-approved Code of Practice
Put simply: when you buy from a BHTA member, you’re dealing with a company committed to fair, ethical, and safe practices.
Beware the “Bargain” That’s Too Good to Be True
If a price looks too good to be true—it probably is. Quality manufacturing, durable materials, and reliable aftercare do come at a cost. But they also mean:
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Your equipment will last longer
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It will work properly when you need it most
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You’re less likely to face unnecessary stress or repairs
It’s worth spending a little more on the right equipment than cutting corners and risking discomfort, poor fit, or even injury.
What to Expect from a Good Retailer
A reputable BHTA-approved retailer (like us!) will always:
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Provide honest, pressure-free advice
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Offer to assess your needs to ensure the product is suitable
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Allow time for you to ask questions and consider your options
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Never pressure you into a purchase you’re unsure about
If you’re ever in doubt—just call. Good practice means staff should be trained to help you make an informed, safe choice.
👉 Click here to read the BHTA’s guide to buying mobility equipment safely
We’re Here to Help—Not to Do Pushy Sales
At Active Mobility, we believe in getting it right for you. That means expert advice, free consultations, and no pressure. If you’re unsure, need help comparing options, or just want a bit of guidance—we’re only ever a phone call or visit away.
