Buying a Mobility Product Safely

Buying a mobility product—especially for the first time—can feel like a bit of a minefield. With so many options, models, and prices that vary wildly, it’s no surprise that many people don’t know where to begin. Add in online-only retailers and slick sales pitches, and it’s easy to feel overwhelmed.

But don’t worry—you’re not alone, and there is a way to buy with confidence.

Why It’s So Important to Choose Wisely

Mobility equipment isn’t just another online purchase. It’s about your comfort, safety, and independence—and getting the wrong product can be not only inconvenient but harmful to your health. That’s why choosing the right product, from the right retailer, matters so much.

How Do You Know Who to Trust?

The UK mobility industry is supported by a trusted governing body: the British Healthcare Trades Association (BHTA). At Active Mobility, we’re proud to be a fully accredited member.

What does this mean for you?

• ✅ Peace of mind
• ✅ Honest, expert advice
• ✅ No pressure sales
• ✅ Protection under a Chartered Trading Standards Institute-approved Code of Practice

When you buy from a BHTA member, you’re dealing with a company committed to fair, ethical, and safe practices.

Beware the “Bargain” That’s Too Good to Be True

If a price looks too good to be true—it probably is. Quality manufacturing, durable materials, and reliable aftercare do come at a cost. But they also mean:

• ✔ Your equipment will last longer
• ✔ It will work properly when you need it most
• ✔ You’re less likely to face unnecessary stress or repairs

It’s worth spending a little more on the right equipment rather than cutting corners and risking discomfort, poor fit, or even injury.

What to Expect from a Good Retailer

A reputable BHTA-approved retailer (like us!) will always:

• Provide honest, pressure-free advice
• Offer to assess your needs before recommending a product
• Allow time for you to ask questions and consider your options
• Never pressure you into buying something you’re unsure about

If you’re ever in doubt—just call. Good practice means staff should be trained to help you make an informed, safe choice.

👉 Click here to read the BHTA’s guide to buying mobility equipment safely

We’re Here to Help—Not to Do Pushy Sales

At Active Mobility, we believe in getting it right for you. That means expert advice, free consultations, and absolutely no pressure. Whether you’re comparing options, need help finding the right fit, or simply want reassurance—you can count on us for friendly, professional support.