Get Wise: A Simple Guide to Buying Mobility Equipment Safely

The right equipment can change your life. Whether it’s a walking aid, a riser recliner, a scooter or an electric wheelchair, choosing the product that suits your individual needs can boost your confidence, improve independence, and enhance day-to-day comfort.

But with so much choice out there, how do you know what’s right? This step-by-step guide from the BHTA’s Get Wise series is here to help you make safe, informed decisions.

Step 1: Know What You Need

• What tasks do you need help with?
• Will you use this equipment indoors, outdoors, or both?
• How important is size, weight, or portability?

Get expert input: speak to your GP or occupational therapist, and try equipment before you buy whenever possible.

Step 2: Know Where to Buy

• Visit a local showroom to see, touch, and test products.
• Mail order and online can be convenient—but you lose the “try before you buy”.

Top tip: trusted local retailers can tailor advice to you and support you after purchase.

Step 3: Look for Trusted Retailers

Choose a retailer that’s a member of the British Healthcare Trades Association (BHTA). Members follow a strict, independently monitored Code of Practice approved by the Chartered Trading Standards Institute—so you’re protected and can buy with confidence.

Step 4: Know Your Rights Online

• Cooling-off period and cancellation rights.
• Full refund for faulty goods.
• Clear pre-contract information.

Step 5: Don’t Be Pressured

A reputable supplier will offer free demos, explain all costs clearly, give written paperwork, and never rush you to decide.