The right equipment can change your life. Whether it’s a walking aid, a riser recliner, a scooter or an electric wheelchair, choosing the product that suits your individual needs can boost your confidence, improve independence, and enhance your day-to-day comfort.
But with so much choice out there, how do you know what’s right? This step-by-step guide from the BHTA’s Get Wise series is here to help you make safe, informed decisions.
Step 1: Know What You Need
Before you start shopping, it’s essential to understand your own needs. Ask yourself:
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What tasks do I need help with?
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Will I use this equipment indoors, outdoors, or both?
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How important is size, weight, or portability?
It’s always wise to get expert advice before making a decision:
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Speak to your GP, who may refer you to an occupational therapist
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In some cases, a physiotherapist or speech therapist may also recommend specific items
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Try equipment before you buy, if possible
Step 2: Know Where to Buy
There are lots of ways to purchase mobility aids these days:
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In retail showrooms where you can see, touch, and test the product
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Through mail order catalogues
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On the internet, where deals may be tempting
💬 Top Tip: While online or mail-order prices can look attractive, you lose the chance to try before you buy, or to ask in-person questions. That’s why many people still prefer to shop with trusted local retailers who can offer tailored guidance.
Step 3: Look for Trusted Retailers
Many mobility retailers—like us at Active Mobility—are members of the British Healthcare Trades Association (BHTA). This means:
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They follow a strict Code of Practice
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They are independently monitored
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You can buy with confidence, knowing you’re protected
The BHTA Code of Practice is approved by The Chartered Trading Standards Institute—the only one of its kind in the industry. It’s all about fair trading, honest advice, and customer care.
📝 You can download the full code at www.bhta.com
Step 4: Know Your Rights When Buying Online
If you're buying via a website or mail order, make sure you understand your rights under distance selling laws. These include:
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The right to cancel within a cooling-off period
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The right to a full refund if the item is faulty
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Your right to clear information before you buy
For full details, visit:
Step 5: Don’t Be Pressured
If you feel rushed, uncomfortable, or uncertain—take a step back. You deserve time to think things through and to ask questions.
A reputable supplier will:
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Offer free demonstrations (at home or in store)
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Explain all costs clearly
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Give you written information and paperwork
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Never pressure you to commit on the spot
Read the Full Guide
To dive deeper into safe buying practices, read the full BHTA leaflet here:
👉 BHTA – Get Wise to Buying Safely
Why Buy From Active Mobility?
Expert Knowledge
Our team has years of experience in the mobility industry and is dedicated to helping you find the right solutions for your needs.
Quality Products
We offer a wide range of high-quality mobility products, ensuring you have access to the best options available.
Personalised Service
We provide personalised consultations and assessments to ensure you find the perfect fit for your lifestyle.
Free Demonstrations
We offer free in-store or home demonstrations to ensure you are fully satisfied with your choice.
Ongoing Support
Our commitment to customer service doesn’t end after your purchase; we provide ongoing support to assist you with any needs that arise.
Source BHTA
