How to Order a Motability Scooter or Wheelchair – Active Mobility Ltd

How do I order a Motability Scooter or electric wheelchair?

How do I order a Motability Scooter or electric wheelchair?

At Active Mobility, we know how life-changing the right scooter or electric wheelchair can be. That’s why we’re proud to help customers access these products through the Motability Scheme — in the simplest and most supportive way possible.

Whether it’s your first time applying or you’re upgrading, this guide explains how to order a Motability scooter or electric wheelchair in 2025 — step by step.

Step 1: Check You’re Eligible for the Motability Scheme

To lease a scooter or electric wheelchair through the Motability Scheme, you’ll need to receive one of these qualifying mobility allowances:

  • Higher Rate Mobility Component of Disability Living Allowance (DLA)
  • Enhanced Rate Mobility Component of Personal Independence Payment (PIP)
  • War Pensioners' Mobility Supplement (WPMS)
  • Armed Forces Independence Payment (AFIP)

You must have at least 12 months remaining on your award. If you’re unsure, we can check eligibility for you during your free consultation.

Step 2: Choose the Right Product for You

This is the exciting part — and our team is here to make it enjoyable and stress-free. Through Motability, you can choose from over 500 scooters and electric wheelchairs from trusted brands such as:

  • Pride Mobility
  • Invacare
  • Electric Mobility (Rascal)
  • Sunrise Medical
  • Quantum Rehab
  • Kymco
  • TGA
  • Karma Mobility
  • Permobil

We’ll help you find your perfect match — whether it’s a lightweight boot scooter, a comfortable pavement model, or an advanced electric wheelchair with powered tilt and lift features.

New for Late 2025

Look out for the Pride Jazzy Carbon Ultralite HD Battery, Rascal Vista Liteway, and Sunrise Q300-M Mini Pro — now available on Motability with competitive weekly rentals.

Step 3: Book Your Free Home Assessment

We’ll come to you for a free home assessment so you can try different products in your own environment. We’ll discuss your needs, demonstrate your options, and ensure your scooter or wheelchair fits perfectly in your space and lifestyle.

Step 4: We Handle the Application and Paperwork

Once you’ve chosen your ideal product, we’ll complete your Motability application with you. No lengthy forms or confusing steps — we’ll handle everything, including:

  • Submitting your order
  • Arranging delivery
  • Organising servicing and repairs
  • Setting up insurance and breakdown cover

You can just relax and look forward to your new independence.

Step 5: Receive Your Product and Start Enjoying Freedom

Your new scooter or electric wheelchair will be delivered to your home, fully set up and ready to use. Every Motability lease includes:

  • Free servicing and maintenance
  • Insurance and breakdown cover
  • Battery and tyre replacement
  • Friendly, ongoing support from our team

Why Choose Active Mobility?

We’re more than a Motability-accredited dealer — we’re a local team who truly care. With over 20 years of experience, a showroom in Stratford-upon-Avon, and a mobile team covering Warwickshire and beyond, we’ve helped thousands of people gain comfort and confidence through the right equipment.

Here’s why our customers trust us:

  • We listen and tailor our recommendations to you
  • We provide clear, no-pressure advice
  • We take care of the full process, start to finish
  • We’re always just a phone call away

Ready to Get Started?

Whether you’re applying for the first time, renewing, or upgrading your scooter or powered chair, we’re here to help every step of the way.

Call us: 01789 339 738
Visit us: Unit 3 & 4, Avenue Fields Industrial Estate, Stratford-upon-Avon CV37 0HT
Explore online: Motability at Active Mobility

Frequently Asked Questions

How much do I pay each week?

Weekly rentals range from around £18 to £75 depending on the model. Payments are deducted directly from your qualifying benefit — no upfront cost required.

What happens if my scooter breaks down?

You’re fully covered. The Motability Scheme includes servicing, repairs, and full breakdown recovery support.

Can I change my scooter or wheelchair during my lease?

Yes. If your needs change, you can re-assess and switch to a more suitable model with our help.

What’s included in the lease?

Insurance, maintenance, servicing, breakdown cover, and battery replacement — all included for complete peace of mind.

Do you offer home assessments?

Yes. We offer free home assessments across Warwickshire and surrounding areas.

Active Mobility team outside Stratford-upon-Avon showroom offering free home assessments

Posted by

Tracy Suther