Peace of mind, wherever life takes you.
Even the most careful scooter or electric wheelchair users can run into trouble through no fault of their own. That’s why specialist insurance and 24/7 recovery are more important than ever — giving you confidence and support when the unexpected happens.
At Active Mobility, we proudly recommend Mark Bates Ltd. — the UK’s leading provider of insurance for mobility equipment. Their Premier Care policies are designed specifically for mobility scooter and electric wheelchair users, helping you stay safe, supported, and independent.
Real-Life Scenario: What Happens Without Insurance?
Imagine you’re out on your scooter, driving through what looks like an ordinary puddle — then thud! Hidden underneath is a deep pothole that damages your front wheels and leaves your scooter immobile.
Without Insurance
- You’re stuck and need help lifting the scooter out.
- You pay for transport home, which could cost a lot.
- You pay for the repairs — possibly hundreds of pounds.
- You’re without your scooter for days while it’s fixed.
With Mark Bates Ltd. Insurance and Recovery
- Call the 24/7 breakdown recovery line.
- A specialist team collects you and your scooter at no cost.
- Your local dealer, like Active Mobility, sends a repair quote to the insurer.
- Once approved, your scooter is repaired quickly — with no bill to you.
- In many cases, you’ll even receive a loan scooter while yours is being fixed.
Insurance with recovery gives you more than cover — it gives you freedom.
What Does Premier Care Insurance Cover?
With Mark Bates Ltd. Premier Care, you’re protected against the unexpected with:
Public Liability
Protection if you accidentally injure someone or damage their property.
24/7 National Breakdown Recovery
Stranded? A specialist recovery team is on hand day and night to get you and your equipment home safely.
Accidental Damage and Theft
Covers repairs if your scooter or powerchair is damaged, vandalised, or stolen.
Temporary Equipment Hire
Stay mobile while your equipment is being repaired — so you’re never without support.
Worldwide Travel Cover
Take your scooter or wheelchair abroad with confidence.
Optional Puncture Cover (Plus Policy)
Cover for up to three puncture repairs per year (worth £180) to keep you moving without extra cost.
But I Already Have Home Insurance
Some home insurance policies may include your scooter under personal belongings, but they rarely provide the same protection. They often exclude:
- Breakdown recovery
- Loan scooters or temporary replacements
- Puncture repairs
- Specialist mobility claims handling
With Mark Bates Ltd., you get dedicated mobility-focused protection and a friendly UK-based team who understand your needs and handle claims quickly and fairly.
Stay Independent with Confidence
Your scooter or electric wheelchair gives you freedom — so why leave it unprotected? With Mark Bates Ltd. Insurance, you can enjoy total peace of mind, quick and stress-free claims, and 24/7 breakdown recovery support whenever you need it.
Learn more or get a quote directly from Mark Bates Ltd..
Need help or advice? Contact the team at Active Mobility — we’re happy to assist you with setting up the right cover for your needs.
Frequently Asked Questions
Do I need insurance for my mobility scooter?
Insurance is not a legal requirement, but it is strongly recommended. It protects you against theft, damage, and liability, and provides 24/7 breakdown recovery support.
Can I get insurance for my electric wheelchair?
Yes. Mark Bates Ltd. offers dedicated policies for both mobility scooters and electric wheelchairs with full breakdown recovery and public liability cover.
What happens if my scooter breaks down?
If you have Premier Care Insurance, you can call the 24/7 recovery team. They will collect you and your scooter and take you home safely at no cost.
Does standard home insurance cover mobility scooters?
Most home insurance policies do not cover breakdown recovery, loan scooters, or puncture repairs. A dedicated mobility policy gives you far better protection.
Do you offer home assessments?
Yes. We offer free home assessments across Warwickshire and surrounding areas.
